CyberPower PDU20SW8RNET Manual de usuario descargar pdf (Pagina 119)

117

Logout

The Logout page allows users to log the user out of the web interface. The user will be asked to assure whether to

log out, and users can log out web by clicking the Logout button.

Technical Support

Troubleshooting

1. I cannot access the PowerPanel

Business Edition web interface after complete installation.

Please follow the below steps resolve the problem:

 Make sure that there is no other application utilizing port 3052 (UDP/TCP) and port 53568 (TCP). Use a

command prompt with the command “netstat -o” to obtain information about which ports are used by which

programs.

 Ensure the PowerPanel

Business Edition service is running on the hosted computer. If the service is

stopped, restart the service and then try again in the same way.

 Make sure the port 3052 (UDP/TCP) and port 53568 (TCP) on the hosted computer are not blocked by a

firewall.

 Make sure the URL in the address filed of the browser for a remote computer is correct.

2. I have installed the PowerPanel

Business Edition Agent on my computer, but the Agent cannot establish

communication with the UPS.

 Make sure that no other application is using the serial port if the UPS is connected with a serial cable.

 Make sure the serial or USB cable is securely and properly connected to the UPS and computer.

3. The Client cannot establish communication with the UPS/PDU/ATS.

The lack of communication may be caused by the following conditions:

 The network communication between the Client computer and the UPS/PDU/ATS is down.

 The device network address is configured improperly.

 The authentication settings are configured improperly.

Follow the steps below to resolve the problem:

 Verify the device network address is correct.

 Verify the network configuration in the device is correct. Use the Power Device Network Utility tool to

configure the device network configuration.

 Verify the settings on the Security/Authentication page are correct and match the settings of the

UPS/PDU/ATS. See Security/Authentication for more details.

 Verify the port on the Security/Network page is matched if establishing communication with Agent.

 Check the network status of the UPS/PDU/ATS and Clients.

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CyberPower PDU20SW8RNET Manual de usuario Pagina 119